MCCAA

Before registering your complaint make sure that:

You are in possession of a proof of purchase
You have spoken to the seller and tried to resolve the problem amicably
You have submitted a written complaint to the seller, providing details of your complaint and the remedy requested
Click HERE to see a sample of how you can notify the trader about your complaint

Your Details

Name *

Surname *

ID Card/Passport *

Foreign Id

Address *

Locality *

Telephone Number *

Mobile Number

Trader Details

Name of Trader *

Address of Trader

Telephone of Trader

Purchase Details

Type of Product or Service

Amount Paid *

Date of Purchase *

How was service purchased?

Was the trader informed?

Have you contacted other authorities about this complaint?

When did you first notice that there might be a problem?

Details of Complaint

Trader's response *

Further details of complaint *

Preferred Communication Channel

Please choose preferred communication channel

Email Post

Attachments

Attachment 1

Attachment 2

Attachment 3

Declaration in line with the Data Protection Act: I hereby give my consent to the Complaints and Conciliation Directorate, within the MCCAA, to use the information I am submitting to it, as may be deemed fit but for solely for the purpose of assisting me in terms of the Consumer Affairs Act, Cap. 378 of the Laws of Malta. I am aware that this may require the disclosure of my name, address and details relating to my complaint to the trader involved in my case. For more information about how we process your personal data, please see our privacy policy.

Consumers' Complaint Form